Customer Service

At Templio, we don’t just build websites—we build relationships. Our customer service isn’t just a department; it’s the heart of everything we do. Whether you’re a client, a theme buyer, or just exploring our services, we’re here to make your experience smooth, simple, and stress-free.

Based in Delhi, India, our small but mighty three-member team takes pride in being agile, responsive, and hands-on. This means when you reach out, you’re not getting a generic automated reply—you’re getting real people who understand your concerns and know the ins and outs of Shopify, WordPress, and custom web development.

How We Can Help You

We know that working on digital projects can sometimes be tricky, so we’ve created multiple ways to get the support you need:

Email Support: Send your questions or issues directly to us at [Email Here]. We promise to read every message carefully.

Contact Form: Click here

Phone Support: N/A

No matter how you reach us, our goal is the same: to give you clear, actionable solutions as quickly as possible.

What We Support

1. Technical Support

Sometimes code misbehaves, plugins conflict, or themes refuse to cooperate. Don’t worry—we’ve got you covered:

• Fixing Shopify or WordPress errors.
• Troubleshooting bugs or broken features.
• Helping with third-party app or plugin integration.

2. Project Support

When you’re working on a project with us, you’ll want clarity:

• Updates on your ongoing project.
• Guidance on timelines, milestones, and deliverables.
• Advice for tweaks, enhancements, or new features.

3. Theme Support

We resell premium Shopify themes, and we make sure you never feel lost:

• Help with installation and setup.
• Guidance on customization to match your branding.
• Tips on optimization for performance and conversions.

4. Billing & Account Support

Money matters can be confusing. We make them simple:

• Questions about invoices, payments, or subscriptions.
• Assistance with account setup or changes.
• Refunds or adjustments handled professionally and quickly.

Our Promise

Here at Templio, customer service is a promise, not just a process. We promise:

• Quick Responses: You’ll hear back from a real person, not a bot, usually within 24–48 hours. Urgent issues? We prioritize those.
• Clarity: No confusing jargon or hidden clauses. We communicate in plain, understandable language.
• Personal Touch: Every question, every issue, gets personal attention. You are never “just another ticket.”
• Proactive Support: We don’t wait for problems to escalate. We guide, advise, and troubleshoot proactively.

We believe that a satisfied client is the best reward, and your success online is our ultimate goal.

Tips for Faster Support

To help us serve you better, please:

• Include your project name, website URL, or invoice number.
• Describe the issue in detail—screenshots are super helpful.
• Check our Help Center first for common questions and guides.

The more details you provide, the faster we can solve your problem.

Contact Customer Service

Reach out to us anytime for support:

• Email: contact@templio.site
• Contact Form: [Link to Form]
• Phone Support: N/A

Whether it’s a technical glitch, a billing question, or guidance on your Shopify theme, we’re here for you. Your success is our success, and no question is too small or too complicated.

Why Choose Templio Support?

We’re a small, passionate team—agile, responsive, and hands-on.

We combine technical expertise with real empathy for our clients.

We don’t just fix problems—we guide, educate, and ensure your online presence thrives.

At Templio, support isn’t just a service—it’s part of our DNA. When you work with us, you’re not only getting websites and themes—you’re getting a team that genuinely cares about your success.