At Templio, we are committed to providing seamless digital experiences. If you encounter any issues with our services, websites, or resold Shopify themes, this page will guide you on how to report the problem so we can address it quickly and efficiently.
What Kind of Problems Can You Report
You can report any issue related to:
- Website functionality – Broken links, errors, or pages not loading.
- Shopify/WordPress services – Issues with your store, theme, plugins, or integrations.
- Billing or account issues – Payment errors, subscription problems, or account access issues.
- Technical errors – Bugs, glitches, or performance problems on websites we developed.
- Content or copyright concerns – Unauthorized use of your content or intellectual property.
How to Report a Problem
To help us resolve your issue quickly, please provide the following information:
- Your Name & Contact Details – So we can follow up with you.
- Project or Website Name – Specify which website, theme, or service is affected.
- Description of the Problem – Clearly explain the issue you are facing. Include steps to reproduce it if possible.
- Screenshots or Videos – Visual proof helps us identify and fix the problem faster.
- Priority Level – Indicate if it’s urgent, high, medium, or low priority.
Submit Your Problem
You can report issues using the following channels:
- Email: contact@templio.site
- Contact Form: [Link to Form]
- Phone Support: N/A
Once we receive your report, our team will:
- Acknowledge your submission within 24 hours.
- Investigate the issue and identify the cause.
- Provide updates and an estimated resolution time.
- Resolve the problem or guide you with a solution.
Tips for Faster Resolution
- Include as much detail as possible.
- Attach screenshots or screen recordings.
- Mention any recent changes or updates to your website or account.
- Stay reachable for follow-up questions.
Our Commitment
At Templio, we treat every problem as a priority. Our small, agile team ensures that your concerns are addressed personally and efficiently. Reporting a problem is the first step toward a solution, and we are dedicated to helping your online presence run smoothly without interruptions.
